24h Shipping*

Free shipping +150€*

30-day reimbursement

SHIPPING & RETURNS

SHIPMENTS

National market

  • Shipment of the package on the same day if we receive the order before 6:00 p.m. Delivery the next day before 19:00h.
  1. Shipments 24h in case of ordering later than 6:00 p.m.
  2. If the item is not in stock, the shipment will be made in a maximum of 48 hours.
  3. Shipments to the Canary Islands in 48h.
  • Free shipping from € 150
  • Shipping costs from € 6 + VAT according to standard rate.

Shipping charges include handling and packaging charges, as well as postage. We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will be applied for each one individually. We are not responsible for damage to your package after shipment, but we do our best to protect all fragile items.

* To consult special and / or urgent delivery services or other transport providers, choose your preferred option at the time of payment.

International market

  • Shipments to all Europe in 24 hours.
  1. If the item is not in stock, the shipment will be made in a maximum of 48 hours.
  • Shipping costs from € 25 + VAT and up to 2kg according to standard rate.
  1. The shipping price may vary depending on the country, the provider and the type of shipment (express). Consult special delivery services, express or other transport providers. Choose the preferred option at the time of payment.
  • Free shipping from 350 €

RETURNS

The return policy is 30 days.

Returns are made in the Merchandise Returns section of your Customer Area. In the drop-down of the product field you can search or select from the list the products to be returned. Only products that comply with our return policy will appear.

Once all the fields have been filled in, the request will first appear as pending approval until the product has arrived at the Avinent facilities and the return has been approved. The status of the request will be updated as the return process progresses.